“Patient Concepts provides an effective, non-confrontational, information-and-alternatives approach for Consults" |
Fast… Effective…
Powerful
Why Patient Concepts?
Patient Concepts provides a fresh approach to reviewing options with your prospective Patient.
The Patient Concepts software instantly creates an
informative, professional, Patient-friendly
presentation that provides alternatives to help your
Counselors review procedures, pricing and payment
alternatives. The presentations utilize
non-confrontational yet highly effective and proven
word-tracks that help your prospective Patient make
a decision.
Cosmetic Surgery
Practice Overview
Ophthalmology
Practice Overview
The Right Words
for the Right Results
The Patient Concepts Process
The key to an effective consultation is to use the
right words at the right time. This process leads to
a decision and a positive consultation outcome.
Still, many Counselors may not know the right words
that would help them be more effective. New
Counselors often need coaching so it is even more
critical to use best practices.
We provide the tools your Counselors can use to
increase their success levels; tools and techniques that
are easy to learn and implement. The Patient Concepts
presentations allow the Counselor to walk the
prospective Patient through recommended procedures,
costs and special pricing or financing alternatives. The
presentations build value by showing the prospective
Patient exactly what is included. The presentations
include a number of sections that help lead the
prospective Patient to a decision by providing
alternatives for Surgery Date, Down Payments, Terms and
Financing options. This allows the Counselor to quickly
make an effective, non-confrontational, information-and-alternatives based presentation that leads to an
agreement. New Counselors become better closers and
experienced Counselors see their consults finish more
quickly allowing them to spend more time following up on
other opportunities.
Integrated Scheduling, Follow-up and Reminders
Automated Prospect Tracking
The ability to track and follow-up is critical to make sure you get the most out of your marketing dollars. Patient Concepts has extensive Scheduling, Follow-up and
Tracking functionality built in to automatically generate an ongoing process flow that
ensures
your opportunities don’t fall through the cracks. The tracking ties to our Reports so that effectiveness, close rates and pending opportunities can be reviewed instantly.
Monthly Payments
Drive Decisions
Patient Concepts Presentations
Budgets often drive decisions. By providing Payment and
Financing alternatives the Patient Concepts presentations help the prospective Patient
make a decision to go forward.
The Patient Concepts presentations provide:
- A detailed Procedure breakdown
- A description of included and excluded items
- The ability to apply special Discounts
- Alternate Surgery Dates (to help the
prospective Patient visualize themselves having
the procedure)
- Alternate Payment Options
- The ability to provide a Cash Discount
- Up to two different Finance Comparison
Grids with various Terms and Rates (“circle
the one that works best for you”)
- Important rate disclosures and disclaimers
- Zero % Financing options
- Co-Management Waiver
- A signature Line for commitment
- The ability to handle multiple Offices and Locations
- Customizable and can even include your own Practice Logo
Expect Only What
You Inspect
Patient Concepts Reports
- Are you focusing your Marketing Dollars
in the right place?
- Which efforts and campaigns produce
the best opportunities and results?
- What is the source of your Referrals?
- Are your Consult close rates improving?
Patient Concepts includes a number of
reporting capabilities that let you track
and evaluate performance to give you the answers to these questions:
- Status by Date or Counselor - Provides an overview of
status, flow and
results and helps determine potential
follow-up opportunities
- Results by Date or Counselor -
Provides details on presentations and close ratios
- Source Report - To show where your
opportunities are coming from and
drill down to specific detail
- Presentations Report - To help
determine usage
Consult - Credit Card Payment
|